Terms of service

Terms & Conditions

Our Terms and Conditions outline the rules and guidelines for using our website and purchasing our products. This page details your rights and responsibilities when interacting with our site, including product information, orders, payments, shipping, returns, and refunds. Please review these terms carefully to ensure a clear understanding of our policies and procedures. Your continued use of our website constitutes acceptance of these terms.

Introduction

Welcome to Shree Sai Jalaram Agarbatti (SJA). By accessing and using our website, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, please do not use our site. We reserve the right to change or update these terms at any time, and your continued use of the website following such changes constitutes your acceptance of the updated terms. It is your responsibility to review these terms periodically.

Product Information

We strive to provide accurate and detailed descriptions of our products, including images and specifications. However, variations may occur due to differences in monitor displays, lighting conditions, and production processes. Product descriptions and images are intended to provide general information and may not precisely represent the actual product.

Orders and Payment

When you place an order, you are making an offer to purchase our products. We will confirm the receipt of your order and provide an estimated delivery time. All orders are subject to product availability and confirmation of the order price. Payment must be made through our secure payment options. We use advanced encryption technologies to protect your payment information. SJA reserves the right to cancel or refuse any order if we suspect fraudulent activity or if the product is no longer available. If an order is canceled, we will notify you, and any charges incurred will be promptly refunded.

Shipping and Delivery

We offer shipping services across India. Delivery times are estimated and may vary based on your location and product availability. We will make every effort to deliver your order within the estimated timeframe. However, delays may occur due to factors such as high demand, weather conditions, or courier service issues. Once your order is dispatched, you will receive a tracking number to monitor its progress. SJA is not liable for any delays caused by unforeseen circumstances or issues with the courier service.

Returns and Refunds

We want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect product, please contact our customer support team within 7 days of delivery. We will provide instructions on how to return the item. Products must be returned in their original condition, including packaging and tags. After receiving and inspecting the returned product, we will process your refund or send a replacement, depending on your preference. Refunds will be issued to the original payment method and may take 7-10 business days to process. Shipping costs are non-refundable.

Limitation of Liability

Shree Sai Jalaram Agarbatti is not liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use our products or services. This includes, but is not limited to, damages for loss of profits, goodwill, data, or other intangible losses. Our liability is limited to the maximum extent permitted by law.

Intellectual Property

All content on our website, including text, images, logos, and trademarks, is the intellectual property of Shree Sai Jalaram Agarbatti. Unauthorized use, reproduction, or distribution of this content is prohibited. You may not use any content from our website for commercial purposes without our explicit written consent.

Changes to Terms and Conditions

We may update these terms and conditions from time to time to reflect changes in our business practices or legal requirements. Any changes will be posted on this page, and your continued use of the website constitutes acceptance of the revised terms. It is your responsibility to review these terms periodically.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of India. Any disputes arising from the use of our website or related to any transactions conducted through it will be subject to the exclusive jurisdiction of the courts in our registered office location.

Contact Us

If you have any questions or concerns about these terms and conditions, please contact our customer support team at +91 9054009475. We are here to assist you and ensure a satisfactory experience with our products and services.