Secure and Protective: All orders are carefully packed using durable, high-quality packaging materials to ensure that our incense sticks remain fresh and intact during transit.Eco-Friendly Options: We strive to use recyclable and biodegradable packaging materials whenever possible, reducing our environmental impact while maintaining the quality of our products.Discreet Packaging: If required, we offer plain and discreet packaging with no branding or product details for your privacy.
Order Processing Time: Orders are typically processed and dispatched within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.Standard Shipping Estimated Delivery Time: 3–7 business days, depending on the location.
We deliver all over India. Customers outside India may be subject to import duties and customs fees, which are their responsibility.Delays: Delivery timelines are approximate and not guaranteed. Unexpected delays due to weather conditions, customs clearance, or courier service disruptions may occur.
Tracking Number: Once your order is shipped, you will receive an email or SMS with a tracking number and a link to track your package in real time.Tracking Updates: Tracking details may take up to 24 hours to reflect after dispatch.Carrier Partners: We collaborate with leading logistics providers such as Selloship and local courier services to ensure smooth and timely deliveries.Order Status: You can check the status of your order and track your shipment at any time by logging into your account or using the tracking link provided.
Address Accuracy: Please verify that your shipping address is accurate during checkout. Shree Sai Jalaram Agarbatti is not responsible for delivery issues arising from incorrect addresses provided by customers.Lost/Damaged Packages: If your package is lost or arrives damaged, contact our support team at [shreesaijalaram@gmail.com / 9054009475] within 5 days of the expected delivery date. We will coordinate with the carrier to resolve the issue.Delivery Attempts: Our courier partners may attempt multiple deliveries. If a package is returned to us due to incorrect address details or failed delivery attempts, additional shipping charges may apply for re-dispatching the package. For any further assistance, feel free to reach out to our support team. We are happy to serve you!